Developer Support License
| This license gives you access to professional services including: |
| 24h Max Initial Response Time |
| Bug Priority Escalation for issues important to your project |
| Help with your XForms and betterFORM questions |
| Help with architectural and configuration questions |
| Critical Bug Fixes |
| Phone / Chat Support |
| Pricing: € 189 / year / developer |
| Subscriptions: | |
| 100 Credits | 250 € |
| 200 Credits | 480 € |
| 500 Credits | 1,050 € |
- Mail Support Incident: 20 credits
- Phone Support / hour (charged in 15 Min blocks): 40 credits
Support Bundles
Here you find our support offerings for the betterFORM XML Suite and the XForms Toolkit. Our support contracts guarantee that you can rely on our day-to-day services reaching from mail, chat and phone support, prioritized issue tracking, tuning advice and development work and more.
You'll get your own repository and ticket system (except 'Boost' bundle) and we will make sure that your application stays in sync with the Open Source betterFORM releases so you can profit from new features.
| Boost | Startup | Enterprise | |
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| Ask the Experts |  |
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| XForms Troubleshooting | |
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| Kickstart your Apps | |
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| Talk with the Leaders | |
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| Update Service | |
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| Performance Tuning | |
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| Discount on regular fee | |
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| Inside betterFORM | |
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| Tool Support | |||
| Subversion Repository | |
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| Wiki | |
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| Issue Tracking | |
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| Communication | |||
| Acknowledge the Problem (working days) | 3 | 2 | 1 |
| Mail Contact | |
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| Live Contact (Chat / Phone) | |
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| Coverage and pricing (excluding VAT) | |||
| Support Days included | 1 | 5 | 12 |
| Support Duration (Month) | 1 | 3 | 12 |
| Development and Consulting Day | € 850 | € 850 | € 800 |
| net cost | € 500 | € 4000 | € 9800 |
Not what you need? Contact us and we will tailor a contract for your individual needs.